What is your return/refund policy?
Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
What if an item is defective?
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us, to let us know of the issue. We will then issue you a provide instructions on getting the product back to us.
When emailing about a defect, please state the following information: your order number, with your name and the nature of the defect, and attach some photos if possible. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.
Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
If a customer cancels its order once it has shipped or returns it when it arrives its delivery address without accepting it, we will only refund the amount of the products that he ordered. Shipping costs are not refundable and we will have to apply a 20% restocking fee on all returned items.
All refunds are made
If an item is defective and is accepted to be returned and we do not have a replacement in stock, we will refund the full amount of the item to the customer.
If a customer wants to cancel an order and send us an email before shipping the order, we will refund the full amount of the order.
Can I cancel my order?
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.
How do back ordered items work?
Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly
What are your Privacy & Security policies?
We know that your privacy and security while shopping online is very important. Below, please find the top privacy and security-related questions and answers.
What do you do with the information that you collect from me when I purchase a product?
All sales information is kept confidential. We DO NOT sell or distribute this information in any form to 3rd parties.
Why do you need my email address?
Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been shipped, and about updates to our product lines or web site. You can remove yourself permanently from the email list at any time, simply contact us.
How do you make sure my credit card information is secure?
We use PayPal’s Payment Gateway a paying method for our store. It’s one of the most widely-used and secure payment gateways on the Internet.